The Waterproof Guarantee

Warranty Guarantee

There’s No Catch

Someone claimed their warranty is lifetime? Eh, maybe. Usually those warranties are product based and not results based.

That means if they install their “proprietary” item and there is a product failure they would replace it. But is a piece of plastic in concrete going to fail? Unlikely. Is it being the wrong solution to keep your basement dry in the first place covered by these lifetime warranties? Generally not*.

Our guarantee is results based, not product. We know you picked us because of the extraordinary results we guarantee. So if it leaks, we’ll fix it or give you a refund.

*Would you like video evidence of these lifetime warranties and products not being what they claim? Let us know, we would love to kick start your YouTube rabbit hole…

question & answer

Past Warranty Claims

A small piece of pea gravel was found to be stuck in the check valve leaving it open. The pea gravel was removed and the pump now functions properly. No damage was done to the home. The repair was made within 2 days of the customer contacting us.

CORRECTION: While we’re still not sure how this happened–we do not use pea gravel for this very reason–we now inspect the check valve upon installing a sump pump.

The sump pump’s check valve was not fully tightened and had come loose causing the pump to discharge in the basin. We tightened the check valve and discharged the water. The System now functions properly and no damage was done to the home.

CORRECTION: Job leads no longer perform the initial install of sump pumps. Job leads now check all installation of sump pumps, which increases training opportunities and the double checking of work.

Homeowner had been incorrectly advised by Better Basements that full drainage was not needed for their home. Because Better Basements was wrong, we added 50 additional feet of perimeter drainage in the crawl space at no cost to the homeowner. The repair was made within a week of being notified by the customer and the drainage system now functions properly. No damage was done to the home.

CORRECTION: This was an honest and rare mistake made by the estimator. We have since lowered the threshold for when we advise full drainage.

Better Basements was notified by the homeowner the evening after the job had been completed. The repair was made the next day.

CORRECTION: Job leads now receive a physical checklist for every job.

Their basement was still completely dry and no damage was done to the home. The repair was made the following week. The discharge was moved onto the driveway at no cost to the homeowner.

CORRECTION: We never know exactly how much water our system will move. In this case it is thousands of gallons per day. This is a rare occurrence and the only solution is trial and error, which we will perform until we get it right.

It was discovered that the tape was falling off the wall. The repair was made within a week and no damage was done to the home. The tape was failing to adhere because the wall had not been properly cleaned.

CORRECTION: Technician who worked on the job received further training on how to work with butyl and seam tape.

The repair was made within the week. We discovered that the low point drain had failed due to the amount of water that was running through it. The discharge was moved to an isolated line. No damage was done to the home.

CORRECTION: We now avoid using low point drains and instead use downspouts and pop up emitters whenever possible. Low point drains are unreliable and often the reason crawl spaces flood in the first place.

REVIEWS

What People Say

    
 
 
         
   Denise A 
 
 
 
  From start to finish, Better Basements and Waterproofing was great to work with.   I found everyone to be customer focused.  They were amazing in answering all my many questions.
  
 
        
   Russell Mantifel 
 
 
 
  Timely. Communicative. Flexible. Quality.
  
 
        
   Brian Eubanks 
 
 
 
  Great service and friendly staff.  People were on time and really helped when I had questions.  Job was quick and was cleaned when it was finished.  Thank you.
  
 
        
   Seth Miller 
 
 
 
  These folks are awesome to work with. Hyper punctual, knowledgeable, and flexible. Not pushy at all and seem to simply want your water problems to go away. I don’t feel their techs would offer or recommend doing anything they wouldn’t do to their own homes.
  
 
        
   Kathleen Jones 
 
 
 
  Courteous and friendly and did everything they needed to do in our crawlspace. Also kept dirt and dust down to a minimum and tried to keep the costs down. Would highly recommend!
  
 
        
   Tim Barbknecht 
 
 
 
  Knowledgeable, friendly, no “up sales” just honest assessments. I will hire these guys when I’m ready.
  
 
        
   Nicholas Mitchell 
 
 
 
  Highly professional company. Highly recommended
  
 
        
   Tyler Buschman 
 
 
 
  These guys are pros. They replaced old vapor barrier and insulation in the crawl space and installed a sump pump and fan for our house. Everything was done in a timely matter and looked great. I can now sleep with peace of mind. Would definitely recommend to anyone needing work done beneath their home.
  
 
        
   Ryan James 
 
 
 
  Team was super responsive and great ! We had crawl space encapsulation and also some foam spray done, with sump pump and dehumidifier. I thought they did an awesome job and really helpful throughout the process. Highly recommend !