The Waterproof Guarantee

A small piece of pea gravel was found to be stuck in the check valve leaving it open. The pea gravel was removed and the pump now functions properly. No damage was done to the home. The repair was made within 2 days of the customer contacting us.

CORRECTION: While we’re still not sure how this happened–we do not use pea gravel for this very reason–we now inspect the check valve upon installing a sump pump.

The sump pump’s check valve was not fully tightened and had come loose causing the pump to discharge in the basin. We tightened the check valve and discharged the water. The System now functions properly and no damage was done to the home.

CORRECTION: Job leads no longer perform the initial install of sump pumps. Job leads now check all installation of sump pumps, which increases training opportunities and the double checking of work.

Homeowner had been incorrectly advised by Better Basements that full drainage was not needed for their home. Because Better Basements was wrong, we added 50 additional feet of perimeter drainage in the crawl space at no cost to the homeowner. The repair was made within a week of being notified by the customer and the drainage system now functions properly. No damage was done to the home.

CORRECTION: This was an honest and rare mistake made by the estimator. We have since lowered the threshold for when we advise full drainage.

Better Basements was notified by the homeowner the evening after the job had been completed. The repair was made the next day.

CORRECTION: Job leads now receive a physical checklist for every job.

Their basement was still completely dry and no damage was done to the home. The repair was made the following week. The discharge was moved onto the driveway at no cost to the homeowner.

CORRECTION: We never know exactly how much water our system will move. In this case it is thousands of gallons per day. This is a rare occurrence and the only solution is trial and error, which we will perform until we get it right.

It was discovered that the tape was falling off the wall. The repair was made within a week and no damage was done to the home. The tape was failing to adhere because the wall had not been properly cleaned.

CORRECTION: Technician who worked on the job received further training on how to work with butyl and seam tape.

The repair was made within the week. We discovered that the low point drain had failed due to the amount of water that was running through it. The discharge was moved to an isolated line. No damage was done to the home.

CORRECTION: We now avoid using low point drains and instead use downspouts and pop up emitters whenever possible. Low point drains are unreliable and often the reason crawl spaces flood in the first place.